If you’ve made a purchase through one of our mobile games and need a refund, the process depends on your device. In most cases, Google or Apple handles billing directly. Big Fish applies the credit only after the platform processes the refund.
📱 Android (Google Play)
Google Play manages all billing and refund requests. Since Big Fish does not handle your payment directly, you’ll need to contact Google for assistance.
🕒 If you're requesting a refund within 48 hours of purchase:
- Visit Google’s official help page:
🔗 Returns and refunds on Google Play - Select Option 2: Request a refund on the Google Play website.
- Follow the prompts to submit your request.
⏳ If you're requesting a refund after 48 hours:
- Go to the same help page above.
- Tap Apps, games & in-app purchases (including subscriptions).
- Provide as much detail as possible, including your Order number.
🍏 iOS (Apple App Store)
Apple handles all billing and refund requests for iOS devices. Big Fish applies the credit once Apple processes the refund.
Steps to request a refund:
- Visit the official Apple support page:
🔗 Apple Support – Request a refund - Scroll down and tap Contact Us.
- Tap Billing & Subscriptions.
- Tap Subscriptions & Purchases.
- Tap Request a refund.
- Choose your preferred contact method: email, chat, or phone.
- Provide Apple with your Order ID and any relevant details.
💡 Note: Apple may group older purchases into a recent receipt, so check your full purchase history if needed.
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