Because Apple (iOS) devices use a specialized system, most technical fixes and all billing matters are handled directly by Apple to ensure your account remains secure.
If you are encountering problems with any Big Fish games on your iOS device, please look through the information provided below.
- Check for Updates: One of the biggest reasons iOS games fail is an outdated iOS version. Always ensure your device is running the latest version of iOS, as many game fixes are included in Apple’s system updates.
- Clear the Cache: If your game is crashing or won't open, clearing the device cache often solves the problem. You can find the steps for that HERE.
- General Troubleshooting: For other performance issues, Apple provides a helpful guide with further steps HERE.
- Refunds & Billing: As they manage all transactions on their platform, for any issues regarding purchases or refunds, please contact Apple Support directly by clicking HERE.
Please click HERE to see our Terms of Use.