Because Android games run on thousands of different devices, the best way to resolve technical or billing issues is often through Google’s own specialized tools.
If you're having trouble with a Big Fish game on your Android device, please try the following:
- General Troubleshooting: If your game is crashing, freezing, or won't open, Google provides a step-by-step recovery guide HERE.
- Refunds & Billing: Since all transactions are handled by the Google Play Store, they manage all refund requests for apps and in-app purchases. You can start that process HERE.
Please click HERE to see our Terms of Use.