Known Issue | Sep 11, 2026

We are aware of the issue that some customers are experiencing with the Big Fish Game Manager v5 (BFGMv5) showing an empty or incomplete library. If restarting the BFGMv5 doesn't restore your library, please view the How to Locate Previously Installed Games Help Center article, as it contains information explaining how to get the BFGMv5 to properly find your installed games.

Our current first-response time for support tickets is roughly 2-3 business days.