BFGMv5 Known Issues | Sep 11, 2026

Below are a few of the current known issues with the Big Fish Game Manager v5 (BFGMv5).

Missing Downloaded/Installed Games After Updating — First, try restarting the BFGMv5, as each time it launches, it automatically performs a search for installed games. If that doesn't restore your library, please click [HERE] to view our Help Center article explaining how to point the BFGMv5 towards your installed games. 

Trouble Downloading/Installing Games — If you're having trouble downloading & installing games, please click [HERE] to view our Help Center article containing antivirus whitelisting information.

Trouble Launching Games — If you're having trouble launching your games, please click [HERE] to view our Help Center article regarding desktop shortcuts.

Our current first-response time for support tickets is roughly 2-3 business days.